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Frequently Asked Questions

• Do you accept insurance?

  Yes! We currently accept the following insurance plans:

  Blue Cross of Idaho
  Select Health
  Mountain Health Co-Op
  PacificSource
  St. Luke’s Health Partners / BrightPath

  If we are in network with your insurance plan, we will bill your insurance directly in accordance with your plan benefits.

  If we are out of network with your insurance provider, we do not bill insurance directly. However, we are happy to provide a superbill that you may submit to your insurance company for potential out-of-network reimbursement, depending on your plan’s coverage.

  For clients who choose to pay privately or who have out-of-network insurance, this approach allows for greater flexibility and reduces many of the administrative and clinical restrictions that can accompany insurance-based care. If you’re unsure whether your plan is accepted, please don’t hesitate to reach out—we’re happy to help verify your coverage.

• How do I get reimbursed by my insurance?

  We can bill select plans only (St. Luke’s Health Partners / Bright Path through Select Health and Mountain Health CO-OP).

  For all other insurance providers, we can provide you with a superbill after your session. You can submit this superbill to your insurance provider for potential out-of-network reimbursement. We encourage you to contact your insurance company beforehand to verify your out-of-network benefits. Should you require this, please send an email to info@mybrighterpaths.com to make your request.

• Do you offer virtual or telehealth sessions?

  Yes, we currently only provide counseling via secure telecommunication means (Telehealth/Video Call).

• What ages do you work with?

  We currently serve young adults, adults, elders, couples, and families. Please refer to your specific therapist’s profile for age specialties.

• What is your cancellation policy?

  We require a minimum of 48 hours’ notice for any cancellations or rescheduling of appointments. If you cancel with less than 48 hours’ notice, you will be responsible for the full session fee.

• What forms of payment do you accept?

  We accept all major credit and debit cards, including HSA (Health Savings Account) and FSA (Flexible Spending Account) cards.

• How long is each session?

  Most therapy sessions are 53-60 minutes. Some intensives or extended sessions are available upon request.

• What types of therapy do you offer?

  We offer a range of services, including individual, couples, and family therapy. We also specialize in trauma, offering EMDR Intensives, and we provide letters for Emotional Support Animals (ESAs).

• What should I do in a mental health crisis?

  If you are experiencing a mental health crisis, please call or text 988 or go to your nearest emergency room.

• What is the difference between counseling and therapy?

  The terms “counseling” and “therapy” are often used interchangeably. Generally, counseling tends to be short-term and focused on a specific issue or challenge, while therapy (or psychotherapy) can be a longer-term process that explores deeper, underlying patterns and past experiences. At Brighter Paths Counseling & Wellness, we offer a range of services that can be tailored to your specific needs, whether you’re looking for short-term support or more in-depth therapeutic work.

• How do I know if therapy is right for me?

  Deciding to start therapy is a personal choice. People seek therapy for many reasons, including managing stress, coping with a major life transition, addressing symptoms of a mental health condition like anxiety or depression, or simply wanting a safe space for personal growth. If you are struggling with a difficult issue or feel like you could benefit from professional support, therapy can be a valuable tool for gaining insight and developing new coping skills.

• What should I expect during my first therapy session?

  Your first session is an opportunity for us to get to know each other and determine if we are a good fit. We’ll review confidentiality and practice policies, and you’ll be able to share what brought you to therapy and what you hope to achieve. This is a collaborative process, and you don’t have to have all the answers. The goal is to create a safe, non-judgmental space for you to explore your thoughts and feelings.

• What is confidentiality, and when can it be broken?

  Confidentiality is a cornerstone of the therapeutic relationship. Everything you share in our sessions is kept private. There are a few legal and ethical exceptions to this rule, including if we believe you are an immediate danger to yourself or others, if a child or vulnerable adult is being abused or neglected, or if we receive a court order. We will review all of the details of our confidentiality policy during your first session.

• What is the difference between a therapist or counselor, a psychologist, and a psychiatrist?

  This is a common question. A therapist (or counselor) is a licensed professional who uses talk therapy to help clients with their mental and emotional health. A psychologist holds a doctoral degree and can also provide therapy, but they often specialize in psychological testing and research. A psychiatrist is a medical doctor who can diagnose mental health conditions, provide therapy, and, most importantly, prescribe and manage medication. We are professionals who specialize in therapy and wellness, under a general umbrella (Marriage & Family Therapists, [Clinical] Professional Counselors, or Clinical Social Workers).

• How long does it take for therapy to work?

  The length of time therapy takes is unique for each person. Some clients find relief from a specific issue in just a few sessions, while others may benefit from a long-term therapeutic relationship to address deeper patterns. The duration of therapy depends on your individual goals, the issues you are working through, and your commitment to the process. We will work together to create a treatment plan that fits your needs.

• What is EMDR therapy, and how does it work?

  EMDR (Eye Movement Desensitization and Reprocessing) is a specialized therapy approach designed to help people heal from trauma and other distressing life experiences. It works by using bilateral stimulation (such as eye movements) to help the brain process and “re-file” traumatic memories, reducing their emotional charge. We offer EMDR Intensives, which are longer, more focused sessions to accelerate the healing process.

  Read our articles on EMDR:

  Blog Post 1

  Blog Post 2

• Can therapy help with anxiety and depression?

  Yes, therapy is highly effective in treating both anxiety and depression. We use evidence-based approaches to help you understand the root causes of your symptoms, develop healthy coping mechanisms, and change negative thought patterns. The goal is to help you regain control and improve your overall well-being.

• Do you offer therapy for specific issues like grief, stress, or relationship problems?

  We provide therapy for a wide range of concerns, including anxiety, depression, grief and loss, life adjustments and stress management, and relationship challenges. Our goal is to offer a supportive space where you can explore these issues and learn practical strategies to improve your life.

  Learn about all of our services provided:

  All Services